Reporting a Repair
❌
01856 875253
| Monday | 09:00-17:00 |
| Tuesday | 09:00-17:00 |
| Wednesday | 10:00-17:00 |
| Thursday | 09:00-17:00 |
| Friday | 09:00-17:00 |
Orkney Housing Association
39a Victoria St
Kirkwall
Orkney
KW15 1DN
| Monday | 09:00-17:00 |
| Tuesday | 09:00-17:00 |
| Wednesday | 10:00-17:00 |
| Thursday | 09:00-17:00 |
| Friday | 09:00-17:00 |
Orkney Housing Association
39a Victoria St
Kirkwall
Orkney
KW15 1DN
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Who is responsible for what?
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Item |
OHAL |
Exceptions |
| Back Boiler |
✔ |
|
| Bannister |
✔ |
|
| Baths & Wash basin |
✔ |
|
| Bin Stores |
✔ |
|
| Brick/Blockwork etc |
✔ |
|
| Blockage of sinks and baths |
✔ |
Where the blockage is within the property |
| Car Ports |
✔ |
|
| Ceilings |
✔ |
|
| Chimney stacks/pots/cowls |
✔ |
|
| Chimney Sweeping |
✔ |
|
| Clothes Lines |
✘ |
|
| Coal Bunker |
✔ |
|
| Communal areas to flats |
✔ |
|
| Decoration - internal |
✘ |
|
| Decoration - external |
✔ |
Tenant installations eg sheds etc |
| Doorbell |
✔ |
Tenants own installation |
| Doors and door fittings |
✔ |
Where damage caused by tenant |
| Door locks |
✔ |
When tenant lost/broken key |
| Door handles |
✔ |
Where damage caused by tenant |
| Door name plates |
✘ |
|
| Door Entry systems |
✔ |
|
| Downpipes, rain, and soil |
✔ |
|
| Drainage |
✔ |
Where adopted by Scottish Water |
| Drainage - internal waste pipe blockage |
✘ |
|
| Driveways |
✔ |
Where provided by tenant |
| Electric heaters |
✔ |
Where supplied by tenant e.g. removable electric fires |
| Electric plugs |
✘ |
|
| Electric wiring/sockets and switches |
✔ |
Electrical adaptations by tenant |
| Estate footpaths/walls/fences |
✔ |
Where adopted by local authority |
| Extractor Fans |
✔ |
Where provided by the tenant |
| Fire basket |
✘ |
Where this is the only source of heating |
| Forced entry |
✘ |
|
| Fuse to plugs |
✘ |
|
| Garages |
✘ |
Where provided by OHAL |
| Garden sheds |
✘ |
|
| Gates |
✔ |
Where not provided by OHAL |
| Glazing |
✔ |
Where damage is caused by vandalism which must be reported to the Police |
| Handrails |
✔ |
Where not provided by OHAL |
| Keys (replacement) |
✘ |
|
| Light bulbs (including fluorescent tube and starter) |
✘ |
Communal areas |
| Painting - external |
✔ |
|
| Painting - internal |
✘ |
Communal areas |
| Parking area |
✔ |
Where adopted by local authority |
| Path - access to house |
✔ |
|
| Path to garden |
✔ |
Where not provided by OHAL |
| Paths - public |
✔ |
Where adopted by local authority |
| Rotary Clothes Drier |
✔ |
Not the replacement of clothes lines |
| Shower units and fittings |
✔ |
Where not provided by OHAL |
| Shower curtains |
✘ |
|
| Smoke detector |
✔ |
Where not provided by OHAL |
| Switches - electrical |
✔ |
Where not provided by OHAL |
| Taps |
✔ |
|
| TV Aerial & Communal Sockets |
✔ |
Where not provided by OHAL |
| WC bowl,cistern, and seat |
✔ |
Where damage is caused by vandalism which must be reported to the Police |
You will be told if the repair is your responsibilty. If you still wish the Association to undertake the repairs on your behalf you will
be recharged the full cost.
Out-of-Hours Emergency Repair Service
Outside of office hours, the OIC Building Inspector provides coverage.
Please let us know as soon as possible if you have had to use this service.
This service is only to be used in the case of an emergency.
If you use this service for ineligible repairs you will be recharged both the out of hours call (currently £36.00 incl. VAT) plus the cost of the contractor attending.
Sharing owners are responsible for their own repairs and should be aware that if they use this service they will be recharged.
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What is considered an emergency?
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Emergency Repairs
Emergency repairs are works to make safe where there is either a risk to the tenant or members of the public, or to make a property secure or
prevent further damage. Examples of emergency situations are:
- Major fire damage
- Major structural damage to roofs, walls, doors or windows
- Burst internal pipes, cylinders, storage tanks
- Serious electrical faults
Urgent Repairs
Urgent repairs are works not classified as emergencies but would cause a high degree of inconvenience or may cause
further damage if not attended to within 3 days. Examples of urgent situations are:
- Partial loss of electric power or water supply
- Unsafe timber flooring or stair treads
The Right to Repair for Scottish secure tenants and short Scottish secure tenants gives tenants
guidance on tenants right to have small urgent repairs carried out by their landlord within a given timescale.
Routine Repairs
Routine repairs comprise of all other repairs which are not emergency or urgent. Examples of routine repairs are:
- Dripping kitchen tap
- Blocked gutters
If you call a tradesman yourself the Association will not be held liable for any costs.
