Scottish Social Housing Charter
The Scottish Social Housing Charter, effective as of April 2012, sets out standards we must achieve.
We are obligated to provide the Scottish Housing Regulator (SHR) with key information which they monitor and assess annually.
We must make every effort to involve our tenants and other
service users to agree on a process and structure for reporting and scrutinising our Charter Performance.
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What does the Charter mean for me?
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The Charter:
- Places emphasis on the quality of service being delivered to tenants and other customers
- States clearly what you can expect from the Association
- Considers what is important to tenants
- Renewed significance of tenant involvement
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What we should be achieving
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The Charter sets out a list of outcomes that the Association should aim to achieve:
- Equalities - Your individual needs are recognised. You are treated fairly and with respect and have fair access to housing and housing services.
- Communication - Communication with us should be easy to read and you should be able to find information about us, including why we make the decisions we do about the services we provide.
- Participation - You find it easy to get involved with decision making to the level which you feel comfortable with.
- Quality of Housing - All our homes will, as a minimum, meet the Scottish Housing Quality Standard by April 2015 and continue to meet this after that.
- Repairs and Maintenance - Your home is well maintained, with repairs and improvements carried out when required and wherever possible you are given a choice when work is being carried out.
- Estate Management, anti-social behaviour, and tenant disputes - We work with other agencies to make sure you live in a well maintained, safe neighbourhood.
- Housing Options - You are able to get information when looking for housing that helps you make informed decisions. If you are at risk of losing your home you can get advice on how to prevent this.
- Access to Social Housing - Anyone looking for housing finds it easy to apply for a choice of housing and get the information on how the we allocate homes.
- Tenancy Sustainment - You get the right information on how to obtain support to remain in your home.
- Value for Money - Tenants, owners, and other customers receive services that provide value for money.
- Rents and Service Charges - A balance is struck between the level of services provided, the cost of services, and how current and prospective tenants and other customers can afford them. We will ensure that you get clear information on how rent and other money is spent by the Association.
Performance
We aim to provide services of the highest standard and we continually seek the views of our tenants, sharing owners, and other customers to get feedback.
We publish the results of our performance monitoring on an annual basis for public viewing.
