If you have a complaint about antisocial behaviour eg, nuisance, annoyance or harassment being caused by a neighbour (or anyone living with them or by a visitor to their home) you may report it to the Association.
Antisocial behaviour can be reported online.
Again, you can instead contact us via phone, email, or in person at our office.
The Association aims to provide a top quality customer service but we are aware that sometimes we may not achieve this. When this happens we want you to let us know and give us the opportunity to make things right for you.
A complaint is any expression of dissatisfaction about our standard of service, both provided by us and on our behalf, or our lack of action.
You can complain about things like:
Your complaint may involve more than one of our services or be about someone working on our behalf.
There are some things we cannot deal with through our complaints procedure. These include:
If other procedures or rights of appeal can help you resolve your concerns we will give information and advice to help you.
You can also contact us via phone, email, or in person at our office.
After we have fully investigated, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. More information is available in our procedure for making complaints.
If you have concerns about the way we operate, then you have the right to report this to the SHR. If you wish to find out more, the SHR site has information available, including a Complaints and Significant Performance Failures (pdf) leaflet.