Tenants

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Make a Complaint

Pay us a Compliment

Maintenance Schedules

Tenancy Information

Apply for a Transfer

Mutual Exchange

Ending your Tenancy

Housing

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Apply for Rented Housing

How We Allocate Properties

Low-Cost Home Ownership

Renting Privately

Current Developments

Factoring Information

Home Contents Insurance

Shared Equity for Older People

About Us

Consultations and Feedback

Scottish Social Housing Charter

Management Committee and Staff

Access to Information

Orkney Care and Repair

Small Repairs Service

Disabled Adaptions

Home Improvements

Downloads

Annual Accounts
- 2024
  
  Annual Accounts 2023/24
  
  422.4 KB pdf ⇩
- 2023
  
  Annual Accounts 2022/23
  
  576.8 KB pdf ⇩
- 2022
  
  Annual Accounts 2021/22
  
  500 KB pdf ⇩
- 2021
  
  Annual Accounts 2020/21
  
  743 KB pdf ⇩
- 2020
  
  Annual Accounts 2019/20
  
  1.3 MB pdf ⇩
- 2019
  
  Annual Accounts 2018/19
  
  1.2 MB pdf ⇩
- 2018
  
  Annual Accounts 2017/18
  
  978 KB pdf ⇩
- 2017
  
  Annual Accounts 2016/17
  
  9 MB pdf ⇩
Engagement Plan
- 2025
  
  Scottish Housing Regulator Engagement Plan 2025-26
  
  77.5 KB pdf ⇩
- 2024
  
  Scottish Housing Regulator Engagement Plan 2024-25
  
  102.4 KB pdf ⇩
- 2023
  
  Scottish Housing Regulator Engagement Plan 2023-24
  
  102.7 KB pdf ⇩
- 2022
  
  Scottish Housing Regulator Engagement Plan 2022
  
  67.1 KB pdf ⇩
- 2021
  
  Scottish Housing Regulator Engagement Plan 2021
  
  68.3 KB pdf ⇩
- 2019
  
  Scottish Housing Regulator Annual Assurance Statement 2019
  
  82.8 KB pdf ⇩
Form
- 1
  
  Subject Access Request Form
  
  42.7 KB pdf ⇩
  
  Rented Application Form
  
  195.2 KB pdf ⇩
  
  Termination of Tenancy
  
  44.5 KB doc ⇩
Guide
- 1
  
  Energy Advice Guidance
  
  291.2 KB pdf ⇩
  
  Shared Ownership, A Brief Guide
  
  663.9 KB pdf ⇩
  
  Shared Ownership scheme & New Supply Shared Equity application form and guidance notes
  
  118.7 KB pdf ⇩
Information sheet
- 1
  
  OHAL Housing Map
  
  170.6 KB pdf ⇩
  
  Guide to Information
  
  422.9 KB pdf ⇩
  
  OHAL RULES
  
  1.4 MB pdf ⇩
  
  Housing Officer Patches
  
  873.7 KB pdf ⇩
  
  Garden Maintenance Schedule 2024
  
  177.5 KB pdf ⇩
  
  Shared Ownership and New Supply Shared Equity Application Notes
  
  148.2 KB pdf ⇩
  
  NSSE Property Plans
  
  3.4 MB pdf ⇩
  
  NSSE Advert - Liberator Close
  
  440.6 KB pdf ⇩
  
  1 Bedroom Liberator Close - NSSE
  
  271.4 KB pdf ⇩
  
  4 Bedroom Liberator Close - NSSE
  
  308.3 KB pdf ⇩
  
  Letter to Tenants - 2024 Consultation
  
  91.3 KB pdf ⇩
  
  Fair Work Statement
  
  194.1 KB pdf ⇩
  
  Home Emergency Plan
  
  954.9 KB pdf ⇩
  
  Liberator Close, Kirkwall - New Supply Shared Equity Scheme
  
  272.2 KB pdf ⇩
  
  A Tenant's Guide to Escape of Water
  
  250 KB pdf ⇩
  
  Yorston Drive Stromness Low cost home ownership development
  
  276 KB pdf ⇩
  
  Warm Home Discount (Scotland) FAQ
  
  330.4 KB pdf ⇩
  
  Winter Flyer 2020
  
  905.1 KB pdf ⇩
  
  OHAL Health & Safety Statement
  
  29.3 KB pdf ⇩
  
  OHAL Threshold Document
  
  47.6 KB pdf ⇩
  
  Disclosure Log
  
  109 KB pdf ⇩
  
  Scottish Secure Tenancy Rights Housing (Scotland) Act 2014 Changes
  
  159.2 KB pdf ⇩
Instructions
- 1
  
  Repair Responsibility
  
  26.8 KB pdf ⇩
Leaflet
- 1
  
  Business Plan 2025-28
  
  20 MB pdf ⇩
  
  Significant Performance Failure - SHR Leaflet
  
  296.4 KB pdf ⇩
  
  Getting Involved
  
  391.6 KB pdf ⇩
  
  Right to Repair
  
  225.1 KB pdf ⇩
Management Committee
- Committee Updates
  - 2025
    
    Management Committee Update 2025 January
    
    448.4 KB pdf ⇩
    
    Management Committee Update 2025 March
    
    354.2 KB pdf ⇩
  - 2024
    
    Management Committee Update 2024 January
    
    519.3 KB pdf ⇩
    
    Management Committee Update 2024 March
    
    648.1 KB pdf ⇩
    
    Management Committee Update 2024 May
    
    227.9 KB pdf ⇩
    
    Management Committee Update 2024 July
    
    570.4 KB pdf ⇩
    
    Management Committee Update 2024 October
    
    415.6 KB pdf ⇩
    
    Management Committee Update 2024 December
    
    425.4 KB pdf ⇩
  - 2023
    
    Management Committee Update 2023 January
    
    528.2 KB pdf ⇩
    
    Management Committee Update 2023 March
    
    679.4 KB pdf ⇩
    
    Management Committee Update 2023 May
    
    265.9 KB pdf ⇩
    
    Management Committee Update 2023 July
    
    507.4 KB pdf ⇩
    
    Management Committee Update 2023 October
    
    462.9 KB pdf ⇩
    
    Management Committee Update 2023 November
    
    599.7 KB pdf ⇩
  - 2022
    
    Management Committee Update 2022 January
    
    814.1 KB pdf ⇩
    
    Management Committee Update 2022 March
    
    541 KB pdf ⇩
    
    Management Committee Update 2022 May
    
    204.3 KB pdf ⇩
    
    Management Committee Update 2022 July
    
    766 KB pdf ⇩
    
    Management Committee Update 2022 August
    
    1.4 MB pdf ⇩
    
    Management Committee Update 2022 September
    
    1.6 MB pdf ⇩
    
    Management Committee Update 2022 October
    
    449.2 KB pdf ⇩
    
    Management Committee Update 2022 November
    
    342.5 KB pdf ⇩
  - 2021
    
    Management Committee Update 2021 January
    
    525.1 KB pdf ⇩
    
    Management Committee Update 2021 March
    
    545.1 KB pdf ⇩
    
    Management Committee Update 2021 May
    
    253.4 KB pdf ⇩
    
    Management Committee Update 2021 July
    
    217.9 KB pdf ⇩
    
    Management Committee Update 2021 October
    
    655.7 KB pdf ⇩
    
    Management Committee Update 2021 December
    
    365.2 KB pdf ⇩
  - 2020
    
    Management Committee Update 2020 January
    
    502.1 KB pdf ⇩
    
    Management Committee Update 2020 March
    
    416.3 KB pdf ⇩
    
    Management Committee Update 2020 May
    
    376.3 KB pdf ⇩
    
    Management Committee Update 2020 July
    
    558 KB pdf ⇩
    
    Management Committee Update 2020 August
    
    416.1 KB pdf ⇩
    
    Management Committee Update 2020 October
    
    612.8 KB pdf ⇩
    
    Management Committee Update 2020 November
    
    462.7 KB pdf ⇩
  - 2019
    
    Management Committee Update 2019 Jan
    
    286.7 KB pdf ⇩
    
    Management Committee Update 2019 March
    
    351.7 KB pdf ⇩
    
    Management Committee Update 2019 May
    
    301 KB pdf ⇩
    
    Management Committee Update 2019 July
    
    370.3 KB pdf ⇩
    
    Management Committee Update 2019 October
    
    517.9 KB pdf ⇩
    
    Management Committee Update 2019 November
    
    507.4 KB pdf ⇩
  - 2018
    
    Management Committee Update 2018 January
    
    497.3 KB pdf ⇩
    
    Management Committee Update 2018 March
    
    448.9 KB pdf ⇩
    
    Management Committee Update 2018 May
    
    273.5 KB pdf ⇩
    
    Management Committee Update 2018 July
    
    286.9 KB pdf ⇩
    
    Management Committee Update 2018 October
    
    255.8 KB pdf ⇩
    
    Management Committee Update 2018 December
    
    280.5 KB pdf ⇩
- Meeting Minutes
  - 2025
    
    Management Committee Minutes 2025 January
    
    195.8 KB pdf ⇩
  - 2024
    
    Management Committee Minutes 2024 January
    
    237.8 KB pdf ⇩
    
    Management Committee Minutes 2024 March
    
    188.1 KB pdf ⇩
    
    Management Committee Minutes 2024 May
    
    218.8 KB pdf ⇩
    
    Management Committee Minutes 2024 July
    
    177.5 KB pdf ⇩
    
    Management Committee Minutes 2024 October
    
    152.9 KB pdf ⇩
    
    Management Committee Minutes 2024 November
    
    195.6 KB pdf ⇩
    
    Management Committee Minutes 2024 December
    
    131.9 KB pdf ⇩
    
    Management Committee Minutes 2024 August
    
    161.3 KB pdf ⇩
  - 2023
    
    Management Committee Minutes 2023 January
    
    199.9 KB pdf ⇩
    
    Management Committee Minutes 2023 February
    
    126.5 KB pdf ⇩
    
    Management Committee Minutes 2023 March
    
    178.5 KB pdf ⇩
    
    Management Committee Minutes 2023 May
    
    236.5 KB pdf ⇩
    
    Management Committee Minutes 2023 July
    
    177.7 KB pdf ⇩
    
    Management Committee Minutes 2023 August 23
    
    117.7 KB pdf ⇩
    
    Management Committee Minutes 2023 October
    
    206.4 KB pdf ⇩
    
    Management Committee Minutes 2023 November
    
    219.7 KB pdf ⇩
  - 2022
    
    Management Committee Minutes 2022 January 26
    
    208.5 KB pdf ⇩
    
    Management Committee Minutes 2022 March 30
    
    218.2 KB pdf ⇩
    
    Management Committee Minutes 2022 May 25
    
    188.8 KB pdf ⇩
    
    Management Committee Minutes 2022 June 21
    
    96.7 KB pdf ⇩
    
    Management Committee Minutes 2022 July 27
    
    200.2 KB pdf ⇩
    
    Management Committee Minutes 2022 August 31
    
    184.9 KB pdf ⇩
    
    Management Committee Minutes 2022 September 28
    
    171.7 KB pdf ⇩
    
    Management Committee Minutes 2022 October 31
    
    181.6 KB pdf ⇩
    
    Management Committee Minutes 2022 Nov 30
    
    152 KB pdf ⇩
    
    AGM 2022 Minutes
    
    101.7 KB pdf ⇩
  - 2021
    
    Management Committee Minutes 2021 January 27
    
    286.3 KB pdf ⇩
    
    Management Committee Minutes 2021 March 12
    
    136.3 KB pdf ⇩
    
    Management Committee Minutes 2021 March 31
    
    185.8 KB pdf ⇩
    
    Management Committee Minutes 2021 May 26
    
    249.8 KB pdf ⇩
    
    Management Committee Minutes 2021 June 25
    
    131 KB pdf ⇩
    
    Management Committee Minutes 2021 July 28
    
    199.2 KB pdf ⇩
    
    Management Committee Minutes 2021 August 25
    
    145.4 KB pdf ⇩
    
    Management Committee Minutes 2021 October 06
    
    211.1 KB pdf ⇩
    
    Management Committee Minutes 2021 December 01
    
    189.7 KB pdf ⇩
    
    AGM 2021 Minutes
    
    99.2 KB pdf ⇩
  - 2020
    
    Management Committee Minutes 2020 January
    
    223.5 KB pdf ⇩
    
    Management Committee Minutes 2020 March
    
    206.9 KB pdf ⇩
    
    Management Committee Minutes 2020 July
    
    143.1 KB pdf ⇩
    
    Management Committee Minutes 2020 August
    
    187.9 KB pdf ⇩
    
    Management Committee Minutes 2020 October
    
    286.3 KB pdf ⇩
    
    Management Committee Minutes 2020 November
    
    191.9 KB pdf ⇩
    
    AGM 2020 Minutes
    
    104.3 KB pdf ⇩
  - 2019
    
    Management Committee Minutes 2019 May
    
    206.6 KB pdf ⇩
    
    Management Committee Minutes 2019 July
    
    184.9 KB pdf ⇩
    
    Management Committee Minutes 2019 August
    
    115 KB pdf ⇩
    
    Management Committee Minutes 2019 October
    
    166.3 KB pdf ⇩
    
    Management Committee Minutes 2019 November
    
    177.3 KB pdf ⇩
    
    AGM 2019 Minutes
    
    106.9 KB pdf ⇩
Newsletters
- 2024
  
  Rooftops July 2024
  
  27.8 MB pdf ⇩
  
  Rooftops December 2024
  
  4.7 MB pdf ⇩
- 2023
  
  Rooftops Feb 2023
  
  1.8 MB pdf ⇩
  
  Rooftops Dec 2023
  
  8.2 MB pdf ⇩
- 2022
  
  Rooftops - June 2022
  
  1 MB pdf ⇩
- 2021
  
  Rooftops - June 2021
  
  1.1 MB pdf ⇩
  
  Rooftops - December 2021
  
  1 MB pdf ⇩
Orkney Care and Repair
- 1
  
  Care & Repair Annual Report 2019/20
  
  4.7 MB pdf ⇩
  
  Care & Repair Annual Report 2017/18
  
  1.9 MB pdf ⇩
  
  Care & Repair Annual Report 2016/17
  
  1.9 MB pdf ⇩
  
  Orkney Care & Repair Leaflet
  
  465.6 KB pdf ⇩
  
  Small Repairs Service Leaflet
  
  655.5 KB pdf ⇩
  
  Minor Adaptations Leaflet
  
  139.3 KB pdf ⇩
  
  Minor Adaptations without delay
  
  93.3 KB pdf ⇩
  
  Care and Repair Good Practice Guide
  
  6.4 MB pdf ⇩
  
  Assistance with Adaptations booklet 2019/20
  
  341.7 KB pdf ⇩
  
  Care & Repair Annual Report 2018/19
  
  1.8 MB pdf ⇩
Other
- 1
  
  Tenant Participation Strategy Action Plan 2023-24
  
  158.3 KB pdf ⇩
  
  Tenant Participation Strategy 2021-2026
Policies
- 1
  
  Policy - Customer Engagement
  
  128.2 KB pdf ⇩
  
  Policy - Anti Social Behaviour
  
  249.5 KB pdf ⇩
  
  Policy - Equality, Diversity & Human Rights
  
  279.5 KB pdf ⇩
  
  Business Plan 2025-28
  
  20 MB pdf ⇩
  
  Code of Conduct for Staff
  
  198.2 KB pdf ⇩
  
  Policy - Code of Conduct for Committee Members
  
  276.6 KB pdf ⇩
  
  Policy - Asbestos Management Plan
  
  128.9 KB pdf ⇩
  
  Customer Charter
  
  2.7 MB pdf ⇩
  
  Policy - Responsive Repairs
  
  165.4 KB pdf ⇩
  
  Policy - Freedom of Information & Environmental Information
  
  175.7 KB pdf ⇩
  
  Policy - Compensation & Other Payments
  
  125.2 KB pdf ⇩
  
  Policy - Membership
  
  240.6 KB pdf ⇩
  
  Policy - Entitlements, Payments & Benefits
  
  283.2 KB pdf ⇩
  
  Policy - Finance
  
  252.7 KB pdf ⇩
  
  Policy- Water Systems & Legionella
  
  128.5 KB pdf ⇩
  
  Policy - Rent Setting
  
  178.3 KB pdf ⇩
  
  Policy - Standing Orders
  
  256.8 KB pdf ⇩
  
  Policy - Data Protection and Privacy
  
  452.9 KB pdf ⇩
  
  Policy - Procurement
  
  171.3 KB pdf ⇩
  
  Policy - Factoring
  
  208.9 KB pdf ⇩
  
  Policy - Expenses
  
  213.9 KB pdf ⇩
  
  Policy - Equality, Diversity and Human Rights
  
  287.4 KB pdf ⇩
  
  Policy - Communications
  
  134.2 KB pdf ⇩
  
  Policy - Rented Allocations and Lettings
  
  418.2 KB pdf ⇩
  
  Policy - Adaptations
  
  131.9 KB pdf ⇩
  
  Policy - Asset Management
  
  161.5 KB pdf ⇩
  
  Policy - Risk Management
  
  88.6 KB pdf ⇩
  
  Policy - Housing Sex Offenders
  
  47.4 KB pdf ⇩
  
  Policy - Estate Management
  
  137.7 KB pdf ⇩
  
  Policy - Sustainability
  
  218.3 KB pdf ⇩
  
  Policy - Unacceptable Actions
  
  129.5 KB pdf ⇩
  
  Policy - Prevention of Rent Arrears and Debt Collection
  
  173.4 KB pdf ⇩
  
  Policy - North Ronaldsay Local Lettings Plan
  
  43.9 KB pdf ⇩
  
  Policy - Pets
  
  155.7 KB pdf ⇩
Procedure
- 1
  
  Complaints Procedure
  
  239.3 KB pdf ⇩
  
  Complaints Form
  
  268.6 KB pdf ⇩
Report - OHAL
- 2024
  
  Annual Report 2023/24
  
  12.5 MB pdf ⇩
- 2023
  
  Annual Report 2022/23
  
  6.4 MB pdf ⇩
- 2022
  
  Annual Report 2021/22
  
  2 MB pdf ⇩
  
  Annual Report on the Charter 2021/22
  
  696.1 KB pdf ⇩
- 2021
  
  Annual Report 2020/21
  
  1.7 MB pdf ⇩
  
  Annual Report on the Charter 2020/21
  
  767.9 KB pdf ⇩
- 2020
  
  Annual Report 2019/20
  
  747.7 KB pdf ⇩
- 2019
  
  OHAL Annual Report 2018/19
  
  500.6 KB pdf ⇩
- 2018
  
  OHAL Annual Report 2017-2018
  
  2.7 MB pdf ⇩
- 2017
  
  OHAL Annual Report 2016-2017
  
  1.4 MB pdf ⇩
  
  Annual Report to Tenants 2016-17
  
  2.6 MB pdf ⇩
- 2016
  
  OHAL Annual Report 2015-16
  
  975.6 KB pdf ⇩
  
  Annual Report to Tenants 2015-16
  
  2.8 MB pdf ⇩
- 2015
  
  OHAL Annual Report 2014-15
  
  1.2 MB pdf ⇩
  
  Annual Report to Tenants 2014-15
  
  714.4 KB pdf ⇩
- 2014
  
  OHAL Annual Report 2013-2014
  
  1.6 MB pdf ⇩
  
  Annual Report to Tenants 2013-14
  
  1 MB pdf ⇩
Report - SHR
- 2024
  
  Scottish Housing Regulator Annual Assurance Statement 2024
  
  86.2 KB pdf ⇩
  
  Scottish Housing Regulator Landlord Report 2023/24
  
  59.8 KB pdf ⇩
- 2023
  
  Scottish Housing Regulator Landlord Report 2022/23
  
  19.7 KB pdf ⇩
  
  Scottish Housing Regulator Annual Assurance Statement 2023
  
  84.2 KB pdf ⇩
- 2022
  
  Scottish Housing Regulator Annual Assurance Statement 2022
  
  85.2 KB pdf ⇩
  
  Scottish Housing Regulator Landlord Report 2021/22
  
  88.4 KB pdf ⇩
- 2021
  
  Scottish Housing Regulator Landlord Report 2020-21
  
  19.1 KB pdf ⇩
  
  Scottish Housing Regulator Annual Assurance Statement 2021
  
  83.7 KB pdf ⇩
- 2020
  
  Scottish Housing Regulator Annual Assurance Statement 2020
  
  88 KB pdf ⇩
  
  Scottish Housing Regulator Landlord Report 2019/20
  
  24.6 KB pdf ⇩
- 2019
  
  Scottish Housing Regulator Engagement Plan 2019
  
  368.3 KB pdf ⇩
  
  Scottish Housing Regulator Landlord Report 2018/19
  
  167.2 KB PDF ⇩
- 2018
  
  Scottish Housing Regulator Landlord Report 2017-18
  
  167.2 KB PDF ⇩
Report - other
- 2023
  
  A Perfect Storm - Fuel Poverty in Rural Scotland
  
  1.3 MB pdf ⇩
Report - tenants
- 2021
  
  Resident Panel Estate Management Scrutiny Report
  
  326 KB pdf ⇩
- 2018
  
  Resident Panel Allocations Scrutiny Report
  
  116.2 KB pdf ⇩
- 2016
  
  Resident Panel Repairs Scrutiny Report
  
  433.8 KB pdf ⇩
Residents Panel - Agendas
- 2022
  
  Resident Panel Agenda June 2022
  
  14.5 KB docx ⇩
  
  Resident Panel Agenda July 2022
  
  14.5 KB docx ⇩
- 2020
  
  Resident Panel Agenda Oct 2019
  
  89.5 KB pdf ⇩
- 2019
  
  Resident Panel Agenda 20/03/2019
  
  66.7 KB pdf ⇩
  
  Resident Panel Agenda 13/05/19
  
  74 KB pdf ⇩
Residents Panel - Minutes
- 2022
  
  Resident Panel Meeting Note April 2022
  
  122.2 KB pdf ⇩
  
  Resident Panel Meeting Note June 2022
  
  80.8 KB pdf ⇩
- 2021
  
  Resident Panel Meeting Note Jan 2021
  
  120.4 KB pdf ⇩
  
  Resident Panel Meeting Note March 2021
  
  121.6 KB pdf ⇩
  
  Resident Panel Meeting Note May 2021
  
  133 KB pdf ⇩
  
  Resident Panel Meeting Note June 2021
  
  80 KB pdf ⇩
  
  Resident Panel Meeting Note December 2021
  
  123.5 KB pdf ⇩
- 2019
  
  Resident Panel Meeting Note March 2019
  
  84.3 KB pdf ⇩
  
  Resident Panel Meeting Note 12/02/2019
  
  113 KB pdf ⇩
  
  Resident Panel Meeting Note May 2019
  
  108 KB pdf ⇩
  
  Resident Panel Meeting Note October 2019
  
  113.9 KB pdf ⇩