Covid Update

Due to the continued risks presented by the Coronavirus (COVID-19) outbreak, OHAL will maintain our current position to minimise the risk to our customers and staff.

Our office is open, with very limited access and we would encourage anyone wish to contact us to either call, 01856 875253, email enquiries@ohal.org.uk or drop us a private message via Facebook. Our staff are available and will be able to deal with any enquiries you may have.

We would also like to reassure you that tenant and staff wellbeing is our number one priority, which is why we are maintaining these measures to limit the spread of Coronavirus (COVID-19) following official advice.

We are continuing to attend to Emergency and Urgent repairs within our usual timescales and routine repairs are taking place but may take slightly longer. All repairs operatives and contractors will follow Covid guidelines and we ask that you maintain social distancing at all times.

We are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. We appreciate many of our customers prefer to meet face-to-face with our staff. However, in the interest of protecting staff, tenants and the wider public, we continue to limit face-to-face contact, with only a few exceptions where in person attendance is unavoidable.

Whenever direct contact is required, we will take steps to identify whether those we will be meeting are vulnerable to the virus through a series of questions based on the latest UK Government advice. We will then take steps to facilitate direct contact safely for everyone – bearing in mind that some people can be carriers of the virus without showing symptoms. Ultimately, we are dedicated to protecting those most vulnerable from the effects of Coronavirus (COVID-19), and we are working with a wide range of partners to support those most at risk.

If you are concerned about being able to pay your rent now or in future, please contact your Housing Officer as soon as possible to discuss what support is available.

Thank you for the time you have taken to read this update. We want to reassure you of our commitment to you as a tenant and customer during this uncertain time.

Please call the office on 01856 875253
Email enquiries@ohal.org.uk
Contact us via Facebook Messenger
Call or email your Housing Officer or any other staff member directly if you have their OHAL email or mobile details.