Coronavirus (COVID-19) outbreak

24-3-2020 9:22

Coronavirus (COVID-19) outbreak

Due to the Coronavirus (COVID-19) outbreak, OHAL are taking the necessary steps and precautions to try and minimise the risk to our customers and staff. We have taken the decision to close our offices to the general public from today, 24 March until further notice. This is in line with recent UK and Scottish Government advice. We will keep you up to date through our website and Facebook page.

In the meantime, our staff will still be able to deal with any enquiries you may have via other methods. Full details can be found below.

We would also like to reassure you that tenant and staff wellbeing is our number one priority, which is why we are stepping up measures to limit the spread of Coronavirus (COVID-19) following official advice.

While our office doors are closed until further notice, we are working hard to ensure the critical and essential services that make a difference to communities every day continue to operate. We appreciate many of our customers prefer to meet face-to-face with our staff. However, in the interest of protecting staff, tenants and the wider public, we will be limiting face-to-face contact, with only a few exceptions where in person attendance is unavoidable.

While these measures are in place, all contact with staff should be made by email, telephone or Facebook message in the first instance.

Whenever direct contact is required, we will take steps to identify whether those we will be meeting are vulnerable to the virus through a series of questions based on the latest UK Government advice. We will then take steps to facilitate direct contact safely for everyone – bearing in mind that some people can be carriers of the virus without showing symptoms. Ultimately, we are dedicated to protecting those most vulnerable from the effects of Coronavirus (COVID-19), and we are working with a wide range of partners to support those most at risk.

Thank you for the time you have taken to read this update. We want to reassure you of our commitment to you as a tenant and customer during this uncertain time.

Please call the office on 01856 875253
Email enquiries@ohal.org.uk
Contact us via Facebook Messenger
Call or email your Housing Officer or any other staff member directly if you have their OHAL email or mobile details.

Oh, and please stay at home.