HELP AT HAND FROM ENERGY SUPPLIER FOR THOSE SELF-ISOLATING

18-3-2020 11:15

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Energy supplier SSE has said it is ready to support customers who are struggling due to having to self-isolate in the coming months.

Unfortunately the £5 million Electric Heating Fund that was set up by SSE in 2017 is now closed and has been for some time.

However, SSE customer relations have said they will continue to support any customers who are finding things hard or struggling due to self-isolation over the next few months. They say they have already put in place plans and will be happy to help individuals a case by case basis.

Any residents who are SSE customers and who need more time to pay or extra support such as extended payments arrangements, should please contact SSE’s call centre on 0345 070 7373, so they can assess your circumstances and take advice from other specialist teams to see what can be done to help.

Those who are worried about topping up prepayment - or Pay As You Go - meters should contact SSE’s Pay As You Go team who can talk you through the options. They can be contacted on 0345 0267 039.

For prepayment meter customers of any supplier, Citizens Advice have stated that if you can’t top up your prepayment meter you should tell your supplier if you can’t get to a shop to top up your meter. This includes if you're ill with coronavirus or following guidance to stay at home and 'self-isolate'.
You’ll find your supplier’s contact details on their website or on your bill.

If you use another supplier please check their websites for details of any measures they have put in place.