Festive Season Office Closure

22-12-2021 9:22

Office Closure

We would like to wish all of our customers and supporters a very Merry Christmas and a happy, healthy New Year.

We will be closed from 5pm on Thursday 23rd December and re-open on Wednesday 5th January 2022 at 9am.

RENT PAYMENTS:
Between Friday 24th December and Tuesday 4th January you can still pay your rent online - see Related Link below. Or with your Allpay card at any local paypoint - look for the paypoint sign outside convenience stores.

Anyone using an Allpay payment card will need to be aware of the following payment limits:
Paypoint outlet - £200 limit per transaction
Post Office - £999 limit per transaction


EMERGENCY REPAIRS INFO:
The Emergency Repairs Service number is 01856 873430. This will put you through to the duty OIC Building Inspector who provides out-of-hours cover for the Association.

Please ensure you only use this service for actual emergency repairs (and over the Christmas period urgent repairs) as described below. If you use this service for non eligible repairs you will be recharged both the out of hours call (currently £36.00 incl VAT) plus the cost of the contractor attending.

NOTE: Sharing owners are responsible for their own repairs and should be aware that if they use this service they will be recharged.

What is classed as Emergency or Urgent Repairs?

• Emergency repairs are necessary where there is an immediate risk to life or limb, serious structural damage to property or security of the property. Examples of emergency situations are:
 Major fire damage
 Major structural damage to roofs, walls, doors or windows
 Burst internal pipes, cylinders or storage tanks
 Serious electrical faults

• Urgent repairs are those which do not constitute an emergency but where any substantial delay in attending to the repair could cause damage to the property. Examples of urgent repairs are:
 Water penetration causing damage to ceilings and/or walls
 Broken glass, doors, locks (not lost keys)
 Repairs to toilet and cistern (where there is no other toilet in the house)
 Failure of heating or hot water systems
 Heating repairs in winter

If you have to use this out of hours service please be sure to let us know when we re-open.

Related link: Make a Payment